Shipping and Returns

Lake+Wake Returns & Exchange Policy
The Lake + Wake Return Policy applies to all gear purchased directly from Lake + Wake, either in-store or online, within the United States and Canada. This policy outlines the conditions under which you may return or exchange gear purchased from Lake + Wake, including eligible gear, time limits, and the steps you need to take to initiate a return or exchange. It is important to note that this policy does not apply to gear purchased from other retailers, or to Lake + Wake products purchased outside of the United States and Canada.     

Extended Holiday Returns & Exchanges Policy

For all orders placed between November 1 and December 24, 2023 our return policy is 60 days from date of purchase with proof of purchase. 

Returns Policy 

  • All gear must be returned within 30 days
  • All gear must have proof of purchase
  • Gear cannot be worn, used, washed, altered, or opened
  • Gear must be returned with all original tags
  • Gear must be purchased directly from www.lakeandwake.com
  • Gear cannot be returned for personal reasons unrelated to product performance or satisfaction

*Please Note:

If gear is returned to us that is outside of our policy and was not accepted for return, it will be donated or discarded. We are unable to send gear back to you once it has been received by our warehouse. Refunds will not be granted for returns outside of the Policy. If there appears to be fraud or abuse of policy, we may choose to decline your return.


Exchanges

Need A Different Size Or Color?
We’re happy to offer size/color exchanges through www.lakeandwake.com within 15 days of purchase.

Online Exchanges:

  • Go to www.lakeandwake.com and click on contact us.  
  • Please write a description in the information box and label the title as ‘Exchange Items’ and describe the item you would like to exchange.  Please provide the following:
  • The item’s name, your desired color and/or size.
  • Print your free return label and drop your package at your nearest mailing location. 
  • Once your gear is received and processed at our warehouse, then your new gear will be shipped


*Please Note:

  • For purchases made with gift cards or PayPal, you will need to return your item for a refund and then place a new order.  If there has been a change in the price of your item, please contact Customer Service for assistance. 

Returns

Online Returns:

1. Start your return online: Go to Order History under My Account www.lakeandwake.com  to print your return label within 30 days of receiving your order.
2. Pack up your items: Remember to include your Return Authorization Form with your return.
3. Drop off your package: Drop your package at your nearest mail location.
4. Receive your refund: Once your gear is received and processed at our warehouse, then we will begin to refund your order.

*Please Note:

  • If you need to return items from different orders, a separate return label and package must be used for each order. If you are returning multiple items from the same order, items may all be included in the same package using one return label.

Refund Methods for Online:

  • Credit Card* Online:
    Refund to credit card. Shipping is non-refundable.
      • L+W Gift Card** Online:
        Refund to L+W eGift Card
  • PayPal** Online:
    Refund to your PayPal account
    • Online Returns Timing
      *Please allow up to 14 business days for your refund to be posted.
      **Refund to a L+W Gift Card will be e-mailed after the return has been received and processed at the warehouse. Please allow up to 14 business days to receive your new L+W eGift Card.
      ***Once your return has been received and processed at our warehouse, please allow up to 14 business days for your refund to be posted. Timing may vary based on peak times of the year (e.g., December-January).

      Multiple Payment Methods
      If an order was purchased with multiple payment methods, then each payment method will be refunded as described in the chart above.